Privacy Policy

Maono Safaris Tours & Travel

Travel Farther. Feel Deeper.

Effective Date: [Insert Date]

Maono Safaris Tours & Travel (“Company,” “we,” “us,” or “our”) is committed to safeguarding your personal information with integrity, transparency, and professionalism. As a premium East African Destination Management Company, we recognize that trust is central to both travel planning and data protection.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal data when you visit our website, communicate with us, or book travel services.

By accessing our website or engaging our services, you agree to the practices described below.

1. Company Information

Maono Safaris Tours & Travel

5th Floor, Room 501, Ruaka Square
Limuru Road, Ruaka
Kiambu County, Kenya
P.O. Box 26270–00100, Nairobi

Phone: +254 111 504 807
Email: info@maonosafaris.com
Website: www.maonosafaris.com

2. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Individuals submitting travel inquiries
• Clients booking safari and travel services
• Travel advisors engaging in B2B partnerships
• Participants in tours organized by Maono Safaris

This policy does not apply to third-party websites linked from our site.

3. Categories of Personal Data We Collect

We collect only information necessary to deliver professional travel services.

A. Information You Provide Directly

When you inquire or book with us, we may collect:

• Full legal name
• Email address
• Telephone number
• Residential address
• Nationality and citizenship
• Passport information (for travel arrangements)
• Date of birth (for permit requirements and airline tickets)
• Emergency contact details
• Dietary restrictions
• Health disclosures relevant to safari safety
• Travel preferences and special requests

B. Payment Information

Payments are processed through secure third-party providers. We may collect:

• Billing address
• Transaction confirmation
• Partial payment reference information

We do not store complete credit card numbers on our servers.

C. Automatic Website Data

We may collect technical information such as:

• IP address
• Browser type
• Device information
• Website interaction data
• Cookies and analytics metrics

This helps improve user experience and website functionality.

4. Lawful Basis for Processing (International Standard)

We process personal information under the following legal bases:

1. Contractual necessity – to arrange and deliver your safari or travel services
2. Legitimate business interest – service improvement and communication
3. Legal compliance – immigration, taxation, park authority requirements
4. Consent – marketing communications where applicable

5. How We Use Your Personal Information

Your data may be used to:

• Prepare customized safari itineraries
• Process bookings and confirmations
• Secure park permits (e.g., gorilla permits)
• Arrange accommodation and transportation
• Issue airline tickets
• Provide emergency assistance if required
• Respond to inquiries
• Improve client services
• Fulfill regulatory and tax obligations

We only use your data for legitimate travel-related purposes.

6. Data Sharing & Disclosure

To deliver seamless safari experiences, we may share relevant information with:

• Hotels and safari lodges
• Airlines
• Transport companies
• National park authorities
• Gorilla permit issuing authorities
• Emergency evacuation providers
• Payment processors

We share only information necessary for operational delivery.

We do not sell, trade, or rent personal data to third parties for marketing purposes.

7. International Data Transfers

As a global safari operator, your personal data may be transferred across borders for operational purposes.

These transfers occur only when:

• Necessary to fulfill your travel arrangements
• Required by law
• Adequate safeguards are in place

8. Data Security Measures

We implement reasonable administrative and technical measures to protect your information, including:

• Restricted access to sensitive data
• Secure communication methods
• Password-protected systems
• Controlled documentation access

While no online system can guarantee absolute security, we take commercially reasonable steps to protect personal information.

9. Data Retention Period

We retain personal information:

• For the duration of service delivery
• As required by tax and accounting laws
• For dispute resolution purposes
• For internal record-keeping

Retention periods may vary depending on applicable legal obligations.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict processing
• Withdraw consent
• Object to certain processing

Requests should be directed to:

info@maonosafaris.com

We will respond within a reasonable timeframe.

11. Marketing Communications

With your consent, we may send:

• Travel inspiration newsletters
• Special safari offers
• Destination updates
• Industry news

You may unsubscribe at any time by using the link in the email or contacting us directly.

12. Cookies & Tracking Technologies

We may use cookies to:

• Improve browsing experience
• Track website traffic
• Analyze visitor behavior
• Optimize content performance

Users can manage cookie settings through browser preferences.

13. Children’s Data

When travel arrangements include minors:

• Information is collected only with parental/guardian consent
• Data is used solely for booking and safety purposes

14. Third-Party Links

Our website may link to hotels, airlines, tourism boards, or travel partners. We are not responsible for the privacy practices of third-party websites.

15. Data Breach Procedures

In the unlikely event of a data breach:

• We will assess the scope and risk
• Take corrective action
• Notify affected individuals where legally required

16. Updates to This Policy

We may amend this Privacy Policy to reflect changes in:

• Legal requirements
• Operational procedures
• Website functionality

The updated version will always indicate the effective date.

17. Contact & Data Inquiries

For questions about this Privacy Policy or your personal data, please contact:

Maono Safaris Tours & Travel
5th Floor, Room 501, Ruaka Square
Limuru Road, Ruaka
Kiambu County, Kenya
P.O. Box 26270–00100, Nairobi

Phone: +254 111 504 807
Email: info@maonosafaris.com
Website: www.maonosafaris.com

Final Assurance

Protecting your personal information is integral to providing the seamless, secure, and premium safari experience that defines Maono Safaris Tours & Travel.

Your trust journeys with us.